9777 ape Privacy Policy

This privacy policy applies to all services, websites and applications on the 9777 ape platform. When you use our services, register an account, or contact us, the terms of this policy come into effect automatically.

Along with this policy, you are encouraged to read our Terms and Conditions, which set out the full agreement for using our services and detail your rights and responsibilities.

This platform is only for individuals aged 21 or older. 9777 ape does not knowingly collect information from minors. If we become aware that a minor has an account or has provided information, that account and data will be deleted.

This policy has been drawn up in line with applicable data protection regulations in Bangladesh. Any changes will be published on this page, and for significant changes you may be notified by email to your registered address.

9777 ape may collect the following types of information in order to provide you with our services:

2.1 Registration and Identity Information

• Full name, date of birth and national ID number (for age verification).
• Mobile number and email address (for communication and account security).
• Residential address (collected during required verification).

2.2 Financial Transaction Information

• Mobile banking numbers — bKash, Nagad, Rocket and Upay — for deposits and withdrawals.
• Transaction history, amounts and dates.
• Account balance and bonus-related information.

2.3 Usage Information

• Login times, browsing patterns and game play history.
• Device type, operating system and browser version.
• IP address and approximate geographic location.

2.4 Cookie and Tracking Information

Our site uses session cookies, preference cookies and analytics cookies. These cookies help improve your browsing experience and maintain platform functionality. You can disable cookies in your browser settings, though this may limit certain features.

9777 ape uses collected information only for the purposes listed below:

• Account management: Registration, login, password recovery and account verification.
• Financial services: Accepting deposits, processing withdrawals and applying bonuses.
• Security and fraud prevention: Detecting suspicious activity and keeping accounts secure.
• Customer support: Providing assistance via live chat and email.
• Service improvement: Analysing usage patterns to improve the quality of the platform.
• Communication: Informing you about important updates, security notices and relevant offers.

We never sell your information and do not share it with unauthorised third parties.

Except in the limited circumstances listed below, 9777 ape does not disclose your personal information to outside parties:

4.1 Payment Processors

The minimum necessary information is exchanged with mobile banking services such as bKash, Nagad, Rocket and Upay in order to process transactions. These organisations have their own privacy policies.

4.2 Technology Service Providers

Trusted technology partners are engaged to operate the platform. These partners are contractually bound to comply with data protection obligations and may not use the information beyond the specified purposes.

4.3 Legal Obligations

If information must be disclosed due to a court order or legal requirement, you will be notified in advance where possible.

9777 ape retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be kept for a defined period for the following reasons:

• Financial transaction records — for accounting and audit purposes.
• For resolving disputes and responding to legal claims.
• For checking history to prevent fraudulent activity.

Once the retention period ends, information is securely deleted or anonymised.

9777 ape adopts industry-standard security measures to keep your information safe:

• SSL encryption: All communication on the website and app is secured with SSL, preventing third parties from intercepting data.
• Data encryption: Sensitive information stored on servers is kept in an encrypted state.
• Access controls: Only authorised staff can access the information they need.
• Security monitoring: Systems are monitored regularly and automatic alerts are triggered for suspicious activity.
• OTP verification: An OTP is sent to your mobile for sensitive actions.

However, 100% security on the internet cannot be guaranteed. We also ask every user to keep their login credentials private and to avoid logging in from unfamiliar devices.

As a user of the 9777 ape platform, you have the following rights:

7.1 Right to Access Your Information

If you would like to view the information stored in your account, contact our support team. We will provide the information within a reasonable time.

7.2 Right to Correct Your Information

If any of your information appears to be incorrect or out of date, notify the support team. The information will be corrected after verification.

7.3 Right to Delete Your Information

After closing your account and fulfilling legal and financial obligations, you may request deletion of any remaining information.

7.4 Communication Preferences

If you wish to stop receiving promotional emails or notifications, you can do so via your account settings or support channels. However, notices related to account security and transactions cannot be turned off.

To learn more about responsible gambling and managing your own account, read our Responsible Gaming Guide, which contains details on self-exclusion, setting limits and available support.

The 9777 ape platform includes content from game providers such as Pragmatic Play, PG Soft, JILI, Evolution and Spribe, among other studios. These third parties have their own privacy policies, for which 9777 ape is not responsible.

While playing games, certain technical gameplay data may be sent to a third-party server, which is necessary for the proper operation of the game. This data is not personally identifiable and is not used for advertising purposes.

This privacy policy may be updated from time to time in line with changes to our services, technology or legal requirements. A new version will be published on this page before any changes take effect, and the "Last Updated" date will change accordingly.

For significant changes, a notice will be sent to your registered email or displayed on the platform. Continued use of the platform after any changes will be taken as acceptance of the updated policy.

For common questions, visit our FAQ page, where you will find answers to frequently asked questions about accounts, payments and services.

9777 ape strictly does not provide services to anyone under the age of 21. Age verification is mandatory when registering on the platform. If it comes to our attention that a minor's information is stored in our system, that account and the associated data will be deleted immediately.

If a parent or guardian suspects that their child is using this platform, please contact our support team immediately. We will act promptly.